Privacy Policy

Last Updated: May 2024

1. Introduction

Deepa AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, website, and mobile application.

2. Information We Collect

A. Information You Provide Directly

• Account Information: Name, email address, phone number, payment information, and business details when you create an account.
• Transaction Data: Records of payments you send and receive through our platform, including amounts, dates, and recipient information.
• Identity Verification: Government-issued IDs, BVN (Bank Verification Number), photographs, and other identification documents for compliance purposes.
• Communication: Messages, inquiries, and feedback you send to our support team.

B. Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with our service, including features used, transaction types, and timestamps.
• Location Data: Approximate location based on IP address (with your consent for precise location).
• Log Data: Server logs including IP addresses, access times, and browser information.

C. Information from Third Parties

• Bank verification services and financial institutions
• Identity verification providers
• Payment processors and gateways
• Analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our service
• Process transactions and send confirmations
• Verify your identity and comply with regulatory requirements
• Prevent fraud and enhance security
• Send service updates and support communications
• Respond to your inquiries and customer support requests
• Develop new features and services
• Conduct analytics and measure service performance
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who process payments, verify identity, and provide analytics—all bound by confidentiality agreements.
• Financial Partners: Banks, mobile money operators, and payment providers necessary to complete transactions.
• Regulatory Authorities: Government agencies, law enforcement, and financial regulators as required by law.
• Business Partners: With your consent, for co-marketing and service integration purposes.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL) technology
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Secure data centers with physical security measures

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications and certain data processing

To exercise these rights, contact us at privacy@deepa.name.ng

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years for regulatory compliance. You can request deletion of your account and associated data at any time, subject to legal requirements.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for platform functionality and cannot be disabled.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Children's Privacy

Our service is not intended for individuals under 18 years old. We do not knowingly collect information from minors. If we become aware of such collection, we will take steps to delete it immediately.

11. International Data Transfers

Your information may be transferred to and stored in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting a notice on our platform. Your continued use of our service constitutes acceptance of updated terms.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@deepa.name.ng
• Address: Deepa AI, Lagos, Nigeria
• Phone: +234 (0) XXX XXX XXXX